By: Catherine H Williams

Catherine H Williams — Thu, 16 Nov 2017 18:30:28 +0000

i have my owe complaint and issues with MB. The customer service from some of those service reps has been unacceptable. My 2015 class 300 was a gift to me from my husband for our sweet 16th wedding anniversary. I first started having problems within weeks of purchase which May 2016 in July I started experiencing shaking in the first wheels, they checked car out replaced two tires on front. I would always call when its time for any service oil changes, etc. I was told this year in September that I needed two tires on the back, and that when I want them to put them on call in ahead so they could order them. October 26, 2017 I called and told them I wanted the tires, they said to me come on in Ms. Williams I think we have them in stock. I said OK. They put the two tires on and within 2 weeks my back end started shaking. I wasn’t able to drive no more than 35-40 mph. Car had to towed, and now they want me to pay for their mistake. The tires were dry rotten and wire stuck me in the hand. Went this morning after my husband went and got on them yesterday. The service rep Joey said my car was ready. I drive 10 mile across town to take my other car home, called my friend girl to take me to get my car. Get back to MB and Joey said he made a mistake it wasn’t my car that was ready it was somebody else car now I’m stuck without a car. And he was so nasty when I acquired about a loaner. “he said he didn’t have one so unprofessional. I’ve been waiting to get my car since 9:00 AM this morning. It don’t take this long to put two tires on. I just needed to report the poor service we’ve received here in Charlotte, NC from MB on Independence Blvd.

By: Mojtaba Mohammadi

Mojtaba Mohammadi — Wed, 12 Apr 2017 04:24:15 +0000

If you turn C Class 2010 MB owner’s manual to page 266 under upholstry, it says leather upholstry and wood trims. These are not true. It is MB deception and misrepresentation in America. Why I am saying that. Before my seat cushion cover started to rip apart, i believed in MB quality and performance. Why i discovered the the seat middle panel is made of cheap plastic and the trims are made of plastic too, I really got disappointed and stopped beliving in MB. The whole show is hypocracy and scam. They sell their cars in the US through misrepresentation and lies. They refused to replace the torn up panels. I bought my C300 from Walters MB in Riverside, CA in 2010. Neither the headquarter in NJ nor MB in Fresno or Riverside offered me any help despite the fact this happened two years ago and i had an extended warranty. My advice is do not buy Mercedes Benz products. They overcharge people and their quality, sales and service are below average. Do not waste your money buying junk. Boycott MB. Buy American products instead help the economy.

Comments on: How to Contact Mercedes-Benz Headquarters Report Complains

By: Catherine H Williams

By: Mojtaba Mohammadi